Jim was outstanding, so knowledgeable and has a great sense of humor. We really loved that he gave up Saturday morning to deliver Dodge royal blue van.
Everyone we met at A&J Mobility was wonderful. They went above and beyond to help us. We know they are always there for us, now and in the future.
You all were so helpful, understanding, and patient from rental to purchase. Thank you!
They went above and beyond for us! We could not have asked for better service.
If I could rate A&J negative stars I would. Terrible customer service, communication, zero follow-ups, etc. My father initially purchased a used mobility van rom A&J in November 2017 with an average buying experience and a poor experience with their maintenance work. Fast forward to today: He was looking to quickly upgrade to a newer van and due to the limited market for mobility vans, we wanted to give A&J another shot. Early October, he had his current van appraised for trade at 20% of our purchase price. We understand that this is a used van, but did not expect the van to depreciate 80% value after just 22 months and putting on only 8,000 miles. Trade aside, we reached out to Don/Allen with our must haves on a van to see what was available as well as a reassessment of the trade value. Two weeks go by with zero contact or return of e-mails. When we reached out for a follow-up we were escalated to Nik at the Valder’s office and instructed that he would be in contact. Again, after no contact I had to reach out to him and was assured that he printed out the e-mails and would take care of us to retain our business. After zero call back and one text with no information we have given up with A&J. If you are in the market for a wheel chair/mobility van in the Eau Claire area, I would highly recommend working with the other mobility sales company in Eau Claire. Please visit their google reviews page to see my 5 star rating. Unlike A&J, they were very informative, professional, had great communication, had numerous vans that met our criteria, offered a much more realistic trade, and WANTED our business. Show Less
Inspection of van very thorough. Wished lived closer for routine service
